Welcome to Fragralush, your premier destination for exquisite perfumes. We take pride in offering exceptional customer service, including a transparent and fair refund & return policy. Your satisfaction is our top priority, and we aim to make the return process as hassle-free as possible.

Return Policy Timeframe:

If you’re not completely satisfied with your Fragralush purchase, you may request a refund within 30 days of receiving your order.

Return Method:

To initiate a return, simply contact our customer service team via email at fragralush@gmail.com or through our contact us page. Please include your order number and the reason for your refund request. Once we receive your request, we’ll guide you through the return process.

Restocking Fees:

We believe in making returns easy for our customers, so there are no restocking fees associated with returning Fragralush products.

Refund Process:

Upon receiving your return request, we will promptly process your refund. Refunds will be credited to your original method of payment within 2-10 business days.

Please note that shipping fees are non-refundable.

Faulty Items:

If you receive a faulty Fragralush product, please contact us within 30 days of delivery with details and photographs of the defect. We will provide a full refund or exchange upon verification.

Damaged Items:

In the rare event that your Fragralush order arrives damaged, please report the damage within 30 days of delivery. We will gladly replace the item or issue a full refund.

Incorrect Product Delivered:

If you receive the wrong Fragralush product, please notify us within 30 days of delivery. We will arrange for the correct item to be sent to you and facilitate the return of the incorrect product.

Order Never Arrived:

If your Fragralush order does not arrive within the expected timeframe, please contact us immediately. We will investigate the issue and provide a full refund or resend the product if it was lost in transit.

Cancellation Policy:

If you need to cancel your Fragralush order, please reach out to us as soon as possible. Orders can be canceled and fully refunded if they have not yet been shipped. If the item has been shipped, you may return it within 30 days of receipt for a full refund.

Refunds for Items in Transit:

We do not offer refunds for items that are currently in transit. Please wait until you receive the item, then contact us to initiate a return and receive a return label. Once the item is returned, we will issue a full refund.

At Fragralush, we strive to provide a seamless shopping experience and exceptional customer service. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing Fragralush for all your perfume needs.